If your order arrives damaged, incomplete, or different from what you expected, please report the issue within 48 hours of receiving the package by emailing us at:
You will receive an automated confirmation email — please reply to that message and include clear photos showing:
All delivery-related issues are handled with the highest priority, and we will make every reasonable effort to resolve your case as quickly as possible.
If a product does not function correctly despite proper use and compliance with the provided instructions, please contact our support team at:
After receiving our automated response, please reply with:
If video evidence cannot be provided, or if the material submitted does not clearly demonstrate the issue, we may request that the item be returned to our facility for inspection.
⚠️ Please note:
If you are not satisfied with the solution provided, or if a mutual agreement cannot be reached, you may seek resolution through an appropriate dispute resolution mechanism available in your jurisdiction.
For customers residing in the European Union, you may use the Online Dispute Resolution platform provided by the European Commission:
https://ec.europa.eu/consumers/odr/
Only requests that meet the conditions outlined above will be eligible for further review and dispute resolution.
For additional information, please refer to our Terms and Conditions and Cookie Policy, both available at the bottom of any page on Brikopoint.com.
IMPRESA DIGITALE S.R.L.
VIA CAMPANELLO III TRAVERSA 22
TEVEROLA (CE) 81030
Italy
VAT Number: 04942670615
Email: info@brikopoint.com
Website: Brikopoint.com